TERMS OF USE

In these conditions, the following definitions apply:

Reflection period: the period during which consumers can exercise their right of withdrawal;

Consumer: a natural person who does not act for purposes related to their trade, business, craft or profession;

3.Day: a calendar day;

Digital content: data generated and provided in digital form;

Permanent contract: a contract covering the regular delivery of goods, services and/or digital content within a specified period;

Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information sent to them by a natural person for the purpose of future consultations or for use for a period of time consistent with the purpose of the information and enables the stored information to be stored unchanged, copied;

Right of withdrawal: Consumers may choose to terminate the distance contract during the withdrawal period;

Entrepreneur: a natural or legal person who provides consumers with products, (access to) digital content and/or services at a distance;

Distance contract: a contract concluded between a trader and a consumer within the framework of an organised system for the sale of products, digital content and/or services at a distance, up to and including the conclusion of the contract, in whole or in part using further distance communication technologies;

Sample withdrawal form: A sample European withdrawal form can be found in Annex I to these Terms and Conditions. If the consumer does not have the right to withdraw from the order, the attachment of Annex No. 1 is not required;

Remote communication technology: refers to a technology that can be used to reach an agreement without the consumer and the trader having to meet in the same room at the same time.

Applicability

These general terms and conditions apply to every offer from the Trader and to every distance contract concluded between the Trader and the Consumer.

Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the Consumer. If this is not reasonably possible, the operator will indicate how he/she has become familiar with the general terms and conditions before concluding the distance contract, and at the consumer’s request, they will be sent free of charge as soon as possible.

If the distance contract is concluded electronically, notwithstanding the provisions of the preceding paragraph, the text of these general terms and conditions may be made available to the consumer in electronic form before the distance contract is concluded in order to enable him to become familiar with it. They can be easily stored on durable data carriers. If this is not reasonably possible, a place where the general terms and conditions can be viewed electronically will be indicated before the distance contract is concluded, and these terms and conditions will be sent electronically or in another free way at the request of the consumer.

If, in addition to these general terms and conditions, specific product or service-related terms and conditions apply, the second and third paragraphs shall apply accordingly, and in the event of a conflict of terms and conditions, the consumer may always invoke the applicable terms and conditions that are most appropriate for him.

Article 4 – Quotation

The offer shall contain a full and accurate description of the products, digital content and/or services offered. The description shall be sufficiently detailed to enable the consumer to make a good assessment of the product offered. If the entrepreneur uses images, these images shall constitute a true representation of the products, services and/or digital content offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

Each offer contains information informing the Consumer of the rights and obligations related to accepting the offer.

-protocol

Subject to paragraph 4, the agreement is concluded at the time the Consumer accepts the offer and complies with the specified conditions.

In the event that the Consumer accepts the Offer electronically, the Seller will immediately confirm receipt of the acceptance of the Offer in electronic form. Until the entrepreneur confirms receipt of this obligation, the consumer may withdraw from the agreement.

If the agreement is concluded electronically, the Entrepreneur will take appropriate technical and organizational measures to ensure the security of electronic data transmission and to ensure a secure network environment. If consumers are able to pay electronically, entrepreneurs will take appropriate security measures.

The entrepreneur may, within the legal framework, understand whether the consumer will be able to fulfill their payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, as a result of the investigation, the entrepreneur has legitimate reasons not to conclude the agreement, he has the right to reject the order or application with a justification or b subject to special conditions for its performance.

At the latest upon delivery of the product, service or digital content, the entrepreneur shall send the consumer in writing or in such a way that the consumer can save them in an accessible form on a durable data carrier:

a. The access address of the entrepreneur’s branch where consumers can submit complaints;

b. The conditions and methods for exercising the right of withdrawal by consumers or a clear statement excluding the right of withdrawal;

C. Information on the guarantee and the available after-sales service;

d. The prices, including all taxes and fees for the products, services or digital content, where applicable, the delivery costs and the method of payment, delivery or performance of the distance contract;

e. The requirement to terminate the contract if the term of the contract exceeds one year or is indefinite;

F. If the consumer has the right to withdraw from the contract, a model withdrawal form shall be provided.

In the case of forward transactions, the provisions of the preceding paragraph shall apply only to the first delivery.

Right of withdrawal

For products:

The consumer may terminate the contract for the purchase of the Product within the 14-day withdrawal period by sending an e-mail to [email protected] without giving any reason. Traders may ask consumers why they are withdrawing, but they cannot force them to explain the reasons.

The withdrawal period referred to in paragraph 1 begins the day after the consumer or a third party (other than the carrier) designated by the consumer receives the product, or

: Multiple products purchased in the same order: Date of receipt of the last product by the consumer or a third party designated by him. An order for multiple products with different delivery dates may be refused if the trader expressly informs the consumer of this before placing the order.

b. If the delivery of the product consists of multiple batches of goods or parts: date of receipt of the last batch of goods or parts by the consumer or a third party designated by him. price

During the period of validity of the preferential provisions, the prices of the products and/or services provided will not increase, except for price changes resulting from the change in the rate of tax on goods and services.

The price given in the product or service offer includes VAT.

Delivery and performance

Entrepreneurs will exercise particular caution when accepting and fulfilling orders for products and assessing applications for the provision of services.

The place of delivery is the address provided to the Seller when the Consumer places the order.

Taking into account the provisions of art. 4 of these General Terms and Conditions, the Entrepreneur will fulfill accepted orders immediately, but no later than within 30 days, unless a different delivery date has been agreed. In the event of a delay in delivery, inability to fulfill the order or its fulfillment only in part, consumers will be informed of this within 30 days of placing the order. In such a case, the consumer has the right to withdraw from the contract free of charge and receive any compensation.

After termination in accordance with the provisions of the preceding paragraph, the operator will immediately return the amount paid to the consumer. Unless expressly agreed otherwise, the risk of damage and/or loss of the product rests with the Entrepreneur until it is delivered to the Consumer or to a previously designated and announced representative of the Entrepreneur.

Complaints procedure

Entrepreneurs have a fully open complaints procedure and deal with complaints in accordance with this complaints procedure.

Complaints regarding the performance of the contract must be submitted to the Operator in a complete and clear manner, within a reasonable period from the time the Consumer discovers the defect.

Complaints submitted to the entrepreneur will be dealt with within 14 days of receipt. If the complaint requires a foreseeable longer processing time, the Entrepreneur will respond within 14 days, confirming its receipt and indicating when the consumer can expect a more detailed response.

The consumer must give the entrepreneur at least 4 weeks to deal with the complaint by mutual agreement. After this period, a dispute arises, which is subject to the dispute resolution procedure.

Article 17 – Additional or different conditions

Additional or different conditions to these general terms and conditions may not cause any harm to the consumer and must be recorded in writing or on a durable data carrier in a way that is accessible to the consumer.